Refund Policy

1. Refund Eligibility

You are eligible for a refund or replacement if:

• Your items were not delivered within the promised timeframe (24 hours maximum)
• You received items that are not as described on our website
• Items are defective or non-functional
• You have a legitimate concern about the quality of items received
• You request a refund within 30 days of purchase

2. Non-Refundable Items

The following purchases are non-refundable:

• Items explicitly marked as "Final Sale"
• Purchases made with promotional or discount codes that were used incorrectly
• Items purchased during sale events that are clearly marked as non-refundable

3. How to Request a Refund

To request a refund, follow these steps:

1. Log into your BloxHaven account
2. Navigate to "My Orders"
3. Select the order you wish to refund
4. Click "Request Refund" and provide details
5. Submit supporting evidence if applicable (screenshots, etc.)

Alternatively, you can contact our support team directly at support@bloxhaven.com with your order number and reason for the refund request.

4. Refund Processing Time

Once we receive and process your refund request:

• We review your request within 24-48 hours
• Approved refunds are processed within 3-5 business days
• Credit card refunds may take an additional 3-5 business days to appear on your statement
• PayPal refunds typically appear within 24 hours

Note: Refunds are issued to the original payment method used for the purchase.

5. Replacement Items

Instead of requesting a refund, you can request a replacement item if:

• The item you received is defective or not as described
• You request a replacement within 30 days of purchase

Replacement items are typically shipped within 24 hours of approval. We will expedite the new item at no additional cost to you.

6. Partial Refunds

In certain cases, we may issue a partial refund rather than a full refund. This may occur if you have already partially used or benefited from the items. We will clearly explain the reasoning for any partial refund.

7. Special Cases

Scam Situations: If you believe you have been scammed or if items were obtained fraudulently, please contact us immediately. We investigate all scam reports thoroughly and may decline refunds if the issue resulted from user error or account security breach.

Chargeback Cases: If you initiate a chargeback with your bank or credit card company without first contacting our support team, we reserve the right to close your account and deny future refund requests.

8. Items Not Received

If you did not receive your items:

• Contact us within 24 hours of your purchase
• Provide your order number and email address
• We will investigate the delivery status
• If items are confirmed undelivered, we'll resend or issue a full refund

9. Account Credit Option

Instead of receiving a refund, you may choose to receive account credit equal to the purchase amount. Account credit can be used for future purchases on BloxHaven and typically provides 10% bonus value (e.g., a $100 refund becomes $110 in account credit).

10. Contact Us

If you have questions about our refund policy or wish to request a refund, please contact us:

Email: support@bloxhaven.com
Response Time: Within 24 hours
Hours: 24/7 support available

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services indicates your acceptance of any changes to this policy.